Before submitting an order we recommend that you read and understand these policies.  When you submit an order you are agreeing to buy through ATVS and you may be bound by the terms described herein.

About Us

This business is owned and operated by Philip Caple and Annabel Caple, reg’d office 29 Fore Street, Holcombe Rogus, Wellington, Somerset, TA21 0PE.

If you need to contact us, please e-mail us at info@allterrainvehiclesolutions.com or call us on ++44 (0) 1823 673396. 

VAT number:  885 599 249 

Making a contract with us

When you place an order with us, either by telephone or online, you are making an offer to buy goods.  We will send you an email to confirm that we have received your order and a further email to confirm despatch of the said goods.

All our transactions are covered by UK Law.

Images

We make every effort to ensure that the product images we use are accurate and up to date.  All product images are either owned by ATVS or are used with the permission of the originator and remain the copyright of the originator.  Unauthorised use of images owned by ATVS will be taken very seriously.

Product Information

ATVS  make every effort to ensure that the product information we use is accurate and up to date.

Delivery

Orders are always shipped at the first opportunity.  We aim to despatch all orders within 7 days.  If an item is not in stock it may be necessary to order that item from one of our suppliers before it can be despatched.  Therefore delivery may be delayed but we shall of course keep you informed of delivery. We are happy to provide a shipping quote to despatch items within the UK, EU and outside the EU.   If you order products for delivery outside the UK, they may be subject to Import Duties and Taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such Import Duties and Taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local Customs office for further information before placing your order.

Please also note that you must comply with all applicable Laws and Regulations of the Country for which the products are destined.

If we are unable to supply items you have ordered due to them being out of stock we will contact you.

We will do this to inform you the items are out of stock and reassure payment has not been taken.  We also do this to see if an alternative item would be suitable.

ALL PARTS MUST BE CHECKED FOR ANY DAMAGE ON ARRIVAL AND PLEASE NOTIFY US IF THIS IS THE CASE. 

If the goods are lost or damaged in transit, please let us know immediately.

Returns

Incorrect goods dispatched: 

Occasionally the wrong item is sent to a customer.

You are free to return these goods in new and unused condition for 7 days after delivery.  You will be entitled to your choice of an exchange for the correct item or a full refund.

Order Returns

The vast majority of returns fall into one of two categories, each of which must be treated in a slightly different manner:

  • Defective goods
  • Broken goods under warranty

Defective goods:

You are free to return defective and misdescribed goods.  Please notify us as soon as possible.  You will be entitled to your choice of an exchange or a full refund.  ATVS will meet the cost of returns postage for defective goods.  Please note that the warranty given by both ATVS and the manufacturers of our products will only cover parts. Labour charges and other costs are not covered.

Broken goods under warranty:

You are free to return broken goods where a manufacturer warrants the goods supplied for the full warranty period after delivery. Your goods may be repaired or replaced under the manufacturers’ warranty , or you may be offered a refund depending on the decision of the manufacturer. We will send the goods to the manufacturer for assessment but the final decision lies with the manufacturer and you may have to wait for their tests to be completed. The customer must meet the cost of returns postage for warranty claims. We cannot accept responsibility for goods in returns transit, and so we recommend that you use registered post or an otherwise insured method. Please note that any warranty given by both ATVS and the manufacturers of our products will only cover parts. Labour charges and other costs are not covered.

NOTE: WE DO NOT OFFER WARRANTY ON USED OR SECOND HAND GOODS.

IMPORTANT: Exchanges will only be made where the same item is available in stock at the same price as the original. Items bought at special offer prices cannot be subsequently exchanged for identical items on sale at higher prices. If an item is not available a full refund may be the only option.

All goods must be returned in new & unused condition unless a warranty claim is being made. We reserve the right to refuse returned goods if necessary.

Where a full refund is the suitable course of action we have a statutory obligation to refund payment within 7 days of the return of the goods. However we do not believe it is right to hold your money for longer than necessary and so a refund will be provided as soon as possible.

Exchanges Procedure

If you are returning goods for an exchange we would normally have to wait for the goods to arrive with us and inspect them before we can send out the replacement. However we recognise that sometimes an exchange must be made quickly and so we can send out a replacement immediately, but please contact us to discuss this first.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We may email you regarding the specifics of your order but we will not email you any marketing material in the future unless you have given us your explicit consent.

We will not pass on your information to any third party.

The type of information we will collect about you includes:

  • Your name
  • Your address
  • Your phone number
  • Your email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Cookies (this will be provided by our website hosts)

Please click here to see the cookies we use on the website.

THESE TERMS WERE LAST CHANGED 17th JULY 2019.

THESE TERMS APPLY TO YOUR ORDER.  WE MAY CHANGE OUR TERMS AND CONDITIONS AT ANY TIME, SO PLEASE DO NOT ASSUME THAT THE SAME TERMS WILL APPLY TO FUTURE ORDERS.